Safety Guide & Hygiene Protocols

At Casa del Rio Melaka, we have put together safety guidelines and hygiene protocols to ensure our safety guide and hygiene protocols are in compliance with the authorities’ standards.

We’d like to keep you updated with some of the precautionary measures we are doing to ensure your next stay with us is safe, and the well-being of you and our hosts are protected.

You may also watch our hotel sanitisation video here.

Temperature Screening

Thermal temperature screening for every guest, host and vendor upon entering hotel

Single Entry/Exit Point

Only one entry and exit point through our main lobby

Luggage Sanitization

Sanitization of guest luggage before it enters the lobby

Social Distancing

Social distancing of at least 1 metre in all areas of hotel

Physical distancing of 1 meter gap between seats at Restaurant and 2 metre gap between each table

Personal Protective Equipment (PPE)

All guests are encouraged to wear a face mask in public areas of the hotel

All hosts are required to wear appropriate PPE at all times

Hand Sanitizers

Hand sanitizers provided in every public area, alongside a guided instruction

Cleaning & Disinfecting

All rooms will be fully disinfected through misting process before the next guest arrival

All high-touch surfaces across public and host areas will be cleaned with increased frequency

Housekeeping Service

Housekeeping services will operate at a reduced frequency but remain available at any time on request and with social distancing protocols

Room Amenities

Amenities will be provided upon request with social distancing protocols

Contactless exchange of bath towels and linens with fresh ones bagged and placed on the door handle

Buffet Breakfast Service

Self-service will remain with practiced SOP guidelines.

In-Room Dining

Contactless in-room dining service upon request and offered at the guest room door with social distancing protocols

Digital Menus

All printed menus will be replaced by digital menus by scanning of QR code

Shuttle Service

Complimentary shuttle service will be provided for guests, with frequent sanitisation of vehicle

SATKARA SPA

Satkara Spa will remain open, but applicable as per booking basis only.

Other Services

Technical maintenance/assistance for occupied rooms will be provided in the absence of guest in the room

We look forward to welcoming you Home soon!

Updated: 25 June 2020

Safety Guide & Hygiene Protocols

At Casa del Rio Melaka, we have put together safety guidelines and hygiene protocols to ensure our safety guide and hygiene protocols are in compliance with the authorities’ standards.

We’d like to keep you updated with some of the precautionary measures we are doing to ensure your next stay with us is safe, and the well-being of you and our hosts are protected.

You may also watch our hotel sanitisation video here.

Temperature Screening

Thermal temperature screening for every guest, host and vendor upon entering hotel

Single Entry/Exit Point

Only one entry and exit point through our main lobby

Luggage Sanitization

Sanitization of guest luggage before it enters the lobby

Social Distancing

Social distancing of at least 1 metre in all areas of hotel

Physical distancing of 1 meter gap between seats at Restaurant and 2 metre gap between each table

Personal Protective Equipment (PPE)

All guests are encouraged to wear a face mask in public areas of the hotel

All hosts are required to wear appropriate PPE at all times

Hand Sanitizers

Hand sanitizers provided in every public area, alongside a guided instruction

Cleaning & Disinfecting

All rooms will be fully disinfected through misting process before the next guest arrival

All high-touch surfaces across public and host areas will be cleaned with increased frequency

Housekeeping Service

Housekeeping services will operate at a reduced frequency but remain available at any time on request and with social distancing protocols

Room Amenities

Amenities will be provided upon request with social distancing protocols

Contactless exchange of bath towels and linens with fresh ones bagged and placed on the door handle

Buffet Breakfast Service

Self-service will remain with practiced SOP guidelines.

In-Room Dining

Contactless in-room dining service upon request and offered at the guest room door with social distancing protocols

Digital Menus

All printed menus will be replaced by digital menus by scanning of QR code

Shuttle Service

Complimentary shuttle service will be provided for guests, with frequent sanitisation of vehicle

SATKARA SPA

Satkara Spa will remain open, but applicable as per booking basis only.

Other Services

Technical maintenance/assistance for occupied rooms will be provided in the absence of guest in the room

We look forward to welcoming you Home soon!

Updated: 25 June 2020