General Hotel Terms & Conditions

Thank you for choosing Casa del Rio as your preferred accommodation in Melaka.  Please be advised that all bookings and/or reservations are subject to the following General Terms & Conditions:

  • All Rates are quoted in Malaysian Ringgit (MYR) unless otherwise stated.
  • All Rates quoted (+) are subjected to 8% Service Tax
  • A credit card (cardholder name, card number, expiry date and CVV code) is required to confirm and secure the booking.
  • Maximum occupancy per Deluxe Category Room is 3 Adults (with extra bed).
  • Only the Deluxe Room, River Suite and Melaka Suite can accommodate maximum of one (1) extra bed. Other categories are not allowed extra bed.
  • Extra bed is charged at RM160+ per bed per night.
  • Maximum occupancy for Studio Category Room is 2 Adults and 2 Children (between 6 – 11 years old)
  • Children below 11 years sharing with adult on existing bedding free
  • Room rates, unless otherwise stated, include daily Breakfast for 2 persons only.
  • Studio King Room category only is entitled to breakfast for 2 Adults + 2 Children (under 11 years).
  • The River Suites, Cheng Ho Suite & Melaka Suite only are entitled to breakfast for 4 persons (unless otherwise stated).
  • Add-on breakfast is at RM68nett per adult per night, RM34nett per child per night (aged 6-11 years).
  • Children are categorised as being between 6 and 11 years of age.  Infants are categorised as being below 5 years.
  • Check-in time is after 1500 hrs & check-out time is before 1200 hrs.
  • Late check-out or early check-in is subject to availability and charges may apply.
  • Bed types are subject to availability.
  • Complimentary basement car park for in house guests only.
  • Pets are not allowed.

IMPORTANT NOTES:

01 – SALES & SERVICE TAX FOR ROOMS
Effective from 01 March 2024, the rate of Sales and Service Tax (SST) rate will increase from 6% to 8%.

02 – HERITAGE TAX FOR ROOMS
Effective July 1, 2024, the Heritage Tax rate will increase from RM2.00nett to RM5.00nett per occupied room per night for all hotel accommodations. Casa del Rio Melaka Hotel will collect this tax directly from our guests upon check-out.

03 -TOURISM TAX
Tourism Tax (TTx) will be exempted from 1st July 2020 to 31st December 2022, but TTx will be imposed by the Malaysia Government on non-Malaysian nationals or non-permanent residents holding a My PR card from 1st January 2023
onwards

04 – OTHERS
In the event that the local authorities impose a new tax on your stay after the date of booking, the hotel is entitled to collect such taxes upon your arrival

05 – NO-SMOKING POLICY
Effective 15 June 2011, various public areas in Melaka including tourist destinations will become smoke-free zones. Please be informed smoking in the room is strictly prohibited, and only allowed at the balcony.
Those caught smoking at the designated smoke-free areas could face fines starting at RM300.

Select one of our special room offers for the ultimate rest and relaxation.

 

General Hotel Terms & Conditions

Thank you for choosing Casa del Rio as your preferred accommodation in Melaka.  Please be advised that all bookings and/or reservations are subject to the following General Terms & Conditions:

  • All Rates are quoted in Malaysian Ringgit (MYR) unless otherwise stated.
  • All Rates quoted (+) are subjected to 8% Service Tax
  • A credit card (cardholder name, card number, expiry date and CVV code) is required to confirm and secure the booking.
  • Maximum occupancy per Deluxe Category Room is 3 Adults (with extra bed).
  • Only the Deluxe Room, River Suite and Melaka Suite can accommodate maximum of one (1) extra bed. Other categories are not allowed extra bed.
  • Extra bed is charged at RM160+ per bed per night.
  • Maximum occupancy for Studio Category Room is 2 Adults and 2 Children (between 6 – 11 years old)
  • Children below 11 years sharing with adult on existing bedding free
  • Room rates, unless otherwise stated, include daily Breakfast for 2 persons only.
  • Studio King Room category only is entitled to breakfast for 2 Adults + 2 Children (under 11 years).
  • The River Suites, Cheng Ho Suite & Melaka Suite only are entitled to breakfast for 4 persons (unless otherwise stated).
  • Add-on breakfast is at RM68nett per adult per night, RM34nett per child per night (aged 6-11 years).
  • Children are categorised as being between 6 and 11 years of age.  Infants are categorised as being below 5 years.
  • Check-in time is after 1500 hrs & check-out time is before 1200 hrs.
  • Late check-out or early check-in is subject to availability and charges may apply.
  • Bed types are subject to availability.
  • Complimentary basement car park for in house guests only.
  • Pets are not allowed.

IMPORTANT NOTES:

01 – SALES & SERVICE TAX FOR ROOMS
Effective from 01 March 2024, the rate of Sales and Service Tax (SST) rate will increase from 6% to 8%.

02 – HERITAGE TAX FOR ROOMS
Effective July 1, 2024, the Heritage Tax rate will increase from RM2.00nett to RM5.00nett per occupied room per night for all hotel accommodations. Casa del Rio Melaka Hotel will collect this tax directly from our guests upon check-out.

03 -TOURISM TAX
Tourism Tax (TTx) will be exempted from 1st July 2020 to 31st December 2022, but TTx will be imposed by the Malaysia Government on non-Malaysian nationals or non-permanent residents holding a My PR card from 1st January 2023
onwards

04 – OTHERS
In the event that the local authorities impose a new tax on your stay after the date of booking, the hotel is entitled to collect such taxes upon your arrival

05 – NO-SMOKING POLICY
Effective 15 June 2011, various public areas in Melaka including tourist destinations will become smoke-free zones. Please be informed smoking in the room is strictly prohibited, and only allowed at the balcony.
Those caught smoking at the designated smoke-free areas could face fines starting at RM300.

Select one of our special room offers for the ultimate rest and relaxation.